FAQ

FREQUENTLY ASKED QUESTIONS 

 Below are some of the most frequently asked questions.

Picture-it will do it's best to deliver your goods on time. However we are not focussed on mass production of goods especially custom made items.

In the case of custom made items we prefer to do the job right the first time.
To create a custom framed item that meets the guild commended standards and one that lasts, we need some time to build these. Usually we dispatch your goods within 21 days after recieving your order.

 You will be notified of any delays via e-mail or phone.

Urgent orders:
We always process urgent orders faster if these are needed for that special occasion.    [however a rush job fee will apply]

How do I measure my art ?
The sizes we require are the width and height [in millimetres]of the art or paper that you would like to be able to see, [once the art is matted and/or framed].
Then deduct 5 millimetres of both the width and the height.

Are all your frames completely finished?
Yes, all frames are complete and ready to hang on the wall.[or stand if this was requested].Except for ready made frames there is no further assembly required. 
Picture hook(s) will be supplied. Mirrors will be supplied with a flush mount kit and instrustions.

What is acrylic?
Acrylic is a synthetically produced "glass". It can be obtained in clear, non-reflective and/or with an uv protective layer. All will have the same or better appearance as  their 'glass cousin' equivelants. Also known as perspex. 
Acrylic has a very high breaking point and is therefor ideal for transporting.

Avoid vigorous cleaning instead treat the glass the way you would treat your glasses or camera lens. That is wipe it with a soft cloth, avoiding all cleaning products other then the ones you would use on your camera or glasses.

Do you have a showroom?
Yes, at the Van uffelen Gallery 88-90 Princess street Palmerston-north.

Do you deliver to any address?
Yes we will deliver anywhere in the world. [see our shedule]
However we do not deliver to PO Box numbers.

What if nobody is at my home?
If nobody is at my  home the courier will leave a card with a phone number for you to call and re-arrange delivery or pickup by you.

Were are your frames made?
Our frame lenghts come from all over the world. Italy, Spain, U.S.A, U.K., Australia to name but a few. And of course New Zealand.

Are your frames made from renewable sources?
Most of  our frames are. The remaining  cannot be traced back to a definite source.  We therefore highlight only our renewable sourced frames with a  symbol.

Do you have New Zealand made frames?
Yes, these  frames are marked with a NZ made symbol .

I can not find the frame style/colour that I like:
Let us know what type of framing you like and we will get try our best to get this item for you.
We custom make frames to your needs, please contact us with your specifications.

What is your return policy:
Please refer to our terms and condition.

Limited Editions:
As the name implies these prints are limited.The numbering can be for example 49/100, meaning that this is print 49 out of a total of 100.Once these are sold out there will be no more produced.Typically these are produced using a higher quality ink and paper. Some of these are machine printed others are printed and then hand-coloured. In either case all limited edition prints are hand numbered and signed.

Who processes my photographs?
We enlist the Image lab with the processing of all photographs.
They are the New-zealand leaders in this field, with unsurpassed product quality
and knowledge.They have 3 top locations [Wellington,Christchurch and Auckland].  Turnaround time is usually 3-5 days. Once your photo is processed it get's send back safely and promptly to our workshop for framing.

Do you do bulk framing orders?
Yes, for all bulk order quantities discounts do apply. Please contact us for more information and accurate pricing.

Can I pay by cheque?
Yes, however no goods will  be dispatched until the cheque has been cleared with our bank. See our terms and conditions.

How is my art insured whilst in transit or at your workshop?
All items send by courier are insured up to the value of $1500.00 NZD.
Whist at our workshop your artwork is fully insured up to the value of $15000
If your art value exceeds $1500 NZD, we strongly recomend including your art onto your insurance policy before sending.

If you have any other questions please do not hesitate to contact us.